From the immortal words of Steve Krugs usability book Don’t Make me Think, Santander makes me think every time I have to login to their online banking site. So here’s a handy translation guide to what they’re really asking you to enter to login.
Personal ID = Username.
Like what everybody else asks for and not to be confused with the other code/id they give you, the Registration Number (see step 2).
Passcode = Password.
Beyond just the bad labelling, the Back and Submit buttons are the same. I have to read each one to know what to click. What’s up with ‘login’ or ‘signin’? What am I submitting?
Nice friendly memorable url too, well done. https://retail.santander.co.uk/LOGSUK_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LOGON